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Returns & Refunds Policy

We want you to love your purchase. If you’re not completely satisfied, we’re here to help. This Returns & Refunds Policy explains how returns, exchanges, and refunds work at our store.

Overview

30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, in its original condition, and in its original packaging.

  • Proof of purchase (order number or receipt) is required.

  • Certain items such as gift cards, downloadable products, and final-sale items are not returnable.

How to Start a Return

To initiate a return, please contact us at contact@wildernesstamed.comwith:

  • Your order number

  • The item(s) you’d like to return

  • The reason for the return

We’ll provide step-by-step instructions and a return authorization.

Return Shipping

  • If the return is due to our error (defective, damaged, wrong item): we cover return shipping costs.

  • If the return is for other reasons (e.g., changed your mind, wrong size), return shipping is the customer’s responsibility.

Refunds

Once we receive and inspect your returned item, we’ll notify you of approval or rejection.

If approved:

  • Refunds are issued to your original payment method.

  • Allow 5–10 business days for the refund to appear on your account.

Please note:

  • Shipping costs are non-refundable unless the fault was ours.

  • If the item shows signs of use or damage not caused by us, a partial refund may apply.

Exchanges

If you need an exchange for the same item (e.g., different size or color), contact us at contact@wildernesstamed.com
We’ll help you arrange the exchange based on availability.

Damaged or Faulty Items

  • If your order arrives damaged or defective, contact us within 7 days with photos of the issue. We’ll replace the item or issue a full refund at no cost to you.

Non-Returnable Items

  • Gift cards

  • Digital/downloadable products

  • Personalized or custom-made items

  • Final sale or clearance items

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.

  2. Contact your payment provider; processing times vary.

  3. Contact us at contact@wildernesstamed.com

  4. if you still need help.

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